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Hilbre High School Humanities College

Hilbre High School
Humanities College

Business Studies

Business Studies is a popular option choice that is offered at Key Stages 4 and 5.  Students can opt to study either BTEC or GCSE when they are in Years 9, 10 and 11.  At Key Stage 5, the course available is AQA Applied General Business Studies. For our post-16 Foundation students, we also offer BTEC Customer Services and Business Administration.

In lessons students will; explore the legal structure of business ownership, look at how production is organised in businesses, examine the recruitment process, investigate marketing and advertising and understand and interpret financial information among many other areas of business. 

If students opt to study BTEC Business, they will sit one external examination and complete three pieces of written coursework.  The students will focus on existing businesses and have the opportunity to explore and develop their own ideas for a product or service.  GCSE involves one Controlled Assessment and two examinations that will be sat at the end of Year 11.  Students will be assessed throughout the three years and emphasis will be on developing the skills required to analysis and evaluate situations of a business, whilst understanding what is happening in the current world of business.

KS4 Edexcel GCSE Business

Term

Year 9

Year 10

Year 11

August

1.1 Enterprise and entrepreneurship

  • The dynamic nature of business
  • Why new business ideas come about
  • How ned business ideas come about
  • Risk and reward
  • The role of business enterprise
  • Adding value
  • The role of entrepreneurship

1.3 Putting a business idea into practice

  • Business aims and objectives
  • Business revenue, costs and profit
  • Break-even

1.4 Making the business effective

  • Ownership and liability
  • Franchising
  • Business location
  • Marketing mix
  • Business plans

1.5 Understanding external influences on business

  • Stakeholders
  • Technology and business
  • Legislation and business
  • Introduction to the economy
  • The economy and business
  • External influences on business  

2.1 Growing the Business

  • Methods of growing
  • Finance for growth
  • Changes in aims and objectives
  • Business and globalisation
  • Ethics and business
  • Environment and business

2.2 Making marketing decisions

  • Product
  • Price
  • Promotion
  • Place
  • Marketing mix and business decisions

Spring

1.3 Putting a business idea into practice

  • Cash flow forecasts
  • Sources of small business finance

1.2 Spotting a business opportunity

  • Customer needs
  • Market research
  • Market segmentation  

2.1 Growing the Business

  • Methods of growing
  • Finance for growth
  • Changes in aims and objectives
  • Business and globalisation
  • Ethics and business
  • Environment and business

2.2 Making marketing decisions

  • Product
  • Price
  • Promotion
  • Place
  •  Marketing mix and business decisions

2.3 Making operational decisions

  • Business operations
  • Technology, productivity and production
  • Managing stock
  • Procurement: working with suppliers
  • Managing quality
  • The sales process

2.4 Making financial decisions

  • Business calculations
  • Understanding business performance

Summer

1.2 Spotting a business opportunity

  • Marked mapping
  • The competitive environment

1.4 Making the business effective

  • Ownership and liability
  • Franchising
  • Business location
  • Marketing mix
  • Business plans

2.3 Making operational decisions

  • Business operations
  • Technology, productivity and production
  • Managing stock
  • Procurement: working with suppliers
  • Managing quality
  • The sales process

2.5 Making human resource decisions

  • Organisational structures
  • The importance of effective communication
  • Different ways of working
  • Effective recruitment
  • Effective training and development
  • Motivation

BTEC Enterprise

Term

Year 9

Year 10

August

Component 1 Exploring Enterprises

Learning Aim A:

Examine the characteristics of enterprises

  • What is an enterprise?
  • Types and characteristics of small and medium enterprises (SMEs)
  • The purpose of enterprises
  • Entrepreneurs

Component 2 Planning and pitching an Enterprise activity

Learning Aim A:

Explore ideas and plan for a micro-enterprise activity

  • Generating ideas for a micro-enterprise activity
  • Plan for a micro-enterprise activity

Spring

Learning aim B:

Explore how market research helps enterprises to meet customer needs and understand competitor behaviour

  • Customer needs
  • Using market research to understand customers
  • Understanding competitors

Learning aim B:

  • Pitch micro-enterprise activity
  • Presenting a business pitch

Summer

Learning Aim C:

Investigate the factors that contribute to the success of an enterprise Internal factors

  • External factors
  • Situational analysis
  • Measuring the success of an SME

Learning Aim C:

Review own pitch for a micro-enterprise activity

  • Using feedback and review to identify possible changes to the pitch

BTEC First Award in Business

Term

Year 11

August

Unit 2 Finance for Business Resit – October

  • Understanding the costs involved in business and how businesses make a profit
  • Understand how businesses plan for succession
  • Understand how businesses measure success and identify areas for improvement

Unit 8 Recruitment, Selection and Employment

Learning Aim A

Know about the job roles and functional areas in business

  • Organisational structures and functional areas in business
  • Job roles and responsibilities

 

Spring

Unit 8 Recruitment, Selection and Employment

Learning Aim B

Produce documentation for specific job roles

  • Recruitment
  • Developing a job description and person specification
  • Contents of a job description
  • Contents of a person specification
  • Applying for jobs

Learning Aim C

Demonstrate interview skills and plan career development

  • Job interviews
  • Personal audit
  • Career development

Unit 1 Enterprise in the business world

Learning Aim A

Know how trends and the current business environment may impact on a business.

  • Finding information
  • Factors to consider in the business environment
  • Trends affecting business
  • Size of business and type

Learning Aim B

Plan and idea for a new business

  • How business ideas can be successful
  • Business ideas
  • Assessing the suitability of a business idea
  • Producing an initial plan for a business idea

Summer

Unit 1 Enterprise in the business world

Learning Aim C

Present a business model for a business start-up

  • Choice of format
  • Sources of help and support in developing a new business
  • Business model

AQA Applied General Business Studies

Term

Year 12

Year 13

August

Unit 1: Financial planning and analysis

To be examined January 2019

  • Assessment Outcome 1: Investigate why business enterprises plan their finances
  • Assessment Outcome 2: Investigate the key elements of financial planning that managers and entrepreneurs must understand
  • Assessment Outcome 3: Consider how managers and entrepreneurs monitor the financial performance of an enterprise
  • Assessment Outcome 4: Assess information to enable stakeholders to make decisions about the financial performance of an enterprise

Unit 2 Business dynamics

  • Performance Outcome 1: Understand business organisations
  • Performance Outcome 2: Investigate business advantages
  • Performance Outcome 3: Consider business dynamics

 

 

Unit 4 : Managing and leading people

To be examined January 2019

  • Assessment Outcome 1: Investigate the roles of managers and leaders in a changing environment
  • Assessment Outcome 2: Investigate the factors affecting the performance of employees within organisations
  • Assessment Outcome 3: Assess the ability of managers to lead and empower employees
  • Assessment Outcome 4: Assess the use of leadership and empowerment to implement organisational change

Unit 5: Developing a business proposal

  • Performance Outcome 1: Investigate potential business ideas
  • Performance Outcome 2: Develop a business proposal
  • Performance Outcome 3: Present a business proposal to funding providers

 

 

Spring

Unit 1: Financial planning and analysis

  • Revision

To be examined January 2019

Unit 2 Business dynamics

  • Performance Outcome 4: Assess business potential

Unit 3: Entrepreneurial opportunities

  • Performance Outcome 1: Understand enterprising behaviour
  • Performance Outcome 2: Investigate customer value propositions for personal enterprise

Unit 4 : Managing and leading people

  • Revision

To be examined January 2019

Unit 5: Developing a business proposal

  • Performance Outcome 4: Review a business proposal

Unit 8: Marketing communications

  • Performance Outcome 1: Investigate small business marketing communications
  • Performance Outcome 2: Plan a marketing communications strategy

Summer

Unit 3: Entrepreneurial opportunities

  • Performance Outcome 3: Consider marketing and operations activities for personal enterprise
  • Performance Outcome 4: Review the risks and uncertainties of personal enterprise

Unit 1: Financial planning and analysis

Resit opportunity

Unit 8: Marketing communications

  • Performance Outcome 3: Develop a marketing communications mix
  • Performance Outcome 4: Recommend a schedule of marketing communications

Unit 4 Managing and leading people

Resit opportunity

Foundation Year

BTEC Customer Service Operations

Term

Year 12

August

Unit 1 The Customer Service Environment

AO1 Demonstrate knowledge and understanding of key customer service terms, definitions and principles

AO2 Demonstrate understanding and application of customer service principles and concepts to business organisations, their success, and the environment in which they operate

AO3 Be able to assess or analyse customer service information, demonstrating the ability to make connections, identify and compare information, predict consequences and provide reasonable alternatives

Unit 2 Delivering Customer service Face to Face

Learning Aim A

Demonstrate verbal and non-verbal communication skills appropriate to customer service situations

  • Verbal communication skills
  • Non-verbal communication skills
  • First impressions
  • Interpersonal skills
  • Types of situation

Learning Aim B

Deliver customer service to meet the needs and expectations of customers

  • Internal and external customers
  • Customer needs and expectations
  • Legislation, codes of practice and organisational standards
  • Teamwork
  • Dealing with customer conflict and challenge

Spring

Unit 1 The Customer Service Environment

AO4 Be able to evaluate or assess customer service information to make informed judgements,

including synthesising ideas and evidence from several sources to support arguments and form

conclusion

Unit 2 Delivering Customer Service Face to Face

Learning Aim C

Review customer service skills in different situations

  • Individual skills audit of customer service skills
  • Using feedback to develop and support customer service skills development

Unit 3 Digital Customer Service

Learning Aim A

Explore the use of web-based digital technology in the delivery of customer service

  • Web-based digital technology
  • Maintaining the security of web-based digital technology

Learning Aim B

Use appropriate web-based digital technology to deliver customer service

  • Use a range of web-based digital technology to deliver customer service
  • Assist customers with routine queries and requests using web-based digital technology
  • Assist customers with problems or complaints using web-based digital technology

Unit 4 Improving Customer Service

Learning Aim A

Explore the importance of continuous improvement in customer service

  • Continuous improvement in customer service
  • Organisational factors affecting continuous improvement
  • Importance of continuous Improvement

Learning Aim B

Investigate the use of customer feedback to inform continuous improvement in customer service

  • Methods of collecting customer feedback
  • Considerations in collecting customer feedback
  • Using customer feedback to make improvements in customer service

Summer

Unit 3 Digital Customer Service

Learning Aim C

Communicate formally in writing with customers using digital technology.

  • Follow organisational guidelines when writing to customers using email
  • Communication skills and techniques

Unit 4 Improving Customer Service

Learning Aim C

Interpret customer feedback and recommend improvements to customer service within an organisation

  • Interpreting customer feedback
  • Recommending opportunities for improvements

BTEC Business Administration

Term

Year 12

August

Unit 1: Understanding Administrative Services

AO1 Demonstrate knowledge and recall of administrative services facts, key terms and definitions

AO2 Demonstrate understanding and application of administrative services and how working
relationships contribute to an effective business

AO3 Be able to assess or analyse information, make connections for administrative services and
the legal framework in which an organisation operates

AO4 Be able to assess or evaluate information on administrative services, suggesting/providing
solutions, selecting and using appropriate evidence to support arguments and ideas from several
sources, and providing arguments in familiar and unfamiliar contexts

Unit 2: Providing Administrative Services

Learning Aim A

Carry out routine administrative activities to meet requirements

  • Types of administrative activities
  • Managing time and workload
  • Completing administrative activities to meet requirements

Learning Aim B

Use office equipment safely and in line with procedures

  • Types of office equipment
  • Using office equipment

Learning Aim C

Professional behaviours

  • Communicating effectively in different work situations

Spring

Unit 3: Using Business Technology to process and communicate information

Learning Aim A

Process business information accurately using data management software

  • Types of business technology
  • How business technology systems support organisations
  • Using data management software to process information

Learning Aim B

Produce fit-for-purpose business documents using applications software

  • Types of business documents and their uses
  • Planning and producing business documents using applications software
  • Checking fitness-for purpose of business documents
  • Storing business documents following organisational requirements

Learning Aim C

Use web-based technology to communicate and share information

  • Using different types of web-based technology
  • Creating, communicating and sharing business information using web-based technology

 

Unit 4: Planning, Organising and Supporting Business Events

Learning Aim A

Plan and prepare for a business event according to a given brief

  • Agreeing an event brief
  • Planning for an event
  • Making preparations for the event in line with agreed brief
  • Processing and communicating information required before and during the event
  • Assessor observation records with other supporting evidence, to include witness testimony, photographic/video evidence and product evidence produced by the learner individually, such as event plan, details of the event and budget

Learning Aim B

Provide administrative support to a business event in accordance with business needs

  • Welcoming and registering event participants
  • Responding to queries, issues, problems and complaints
  • Taking and distributing minutes

Learning Aim C

Carry out follow-up activities after a business event

  • Follow-up activities to an event

Summer

Resit opportunity for Unit 1