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Hilbre High School

Hilbre High School

Getting Help

Children and Young People Support Services

  • AJ & Friends Association: - Provide respite care for children, young people and the elderly. Counselling and wellbeing support, workshops to promote self-care as well as stay and play sessions for children and young people with complex additional needs. Email:  Tel: 07950236050
  • Alumina:  – Offers free online self-harm support for 14-19 year olds. The support groups are made up of up to 8 young people and 2 professionally trained leaders who meet online once a week for 7 weeks, offering a friendly, inclusive and non-judgmental space, provide support, tools and ideas to help you move towards a life free from self-herm. Email:
  • Barnardo’s Action with Young Carers, Wirral: - Assess and support children and young people under 19 who provide regular or ongoing care and emotional support to a family member (usually an adult) who is physically or mentally ill, disabled or misuses substances with a whole family approach. Tel: 0151 650 5488; Email:
  • Brook Wirral:  - A free, confidential sexual health service for young people aged 19 and under.  Brook Clinic offers all methods of contraception including implants, pregnancy testing and referral for termination, STI testing and treatments, as well as help and advice. Brook Education works in all youth settings with young people and provides training for those working with young people around relationships and sexual health. Tel:  0151 670 0177
  • Children and Young People’s Helpline: Wirral Council have launched a dedicated live chat for children and young people alongside its existing freephone number. The team will be available to talk through any worries, stresses a young person may have or just be a friendly voice if they need someone to speak to. The live chat can be found on the website ; Helpline: 0808 196 414 (9am-5pm, Mon-Fri; 7pm-10pm Wednesday evenings).
    •  Children’s Bereavement Counselling Services:
    • Butterflies:  Listening Ear Merseyside is a community-based charity which provides a free, confidential, non-judgemental reflective listening, counselling and bereavement support service for people within the Merseyside area. Offer support to children and their families. Tel: 0151 488 6648; Email:
    • Dove: - Provide counselling to anyone who is or could be affected by bereavement, life changing illness or other significant loss. Also provide a pack for parents and professionals to support children and young people with loss and grief. To obtain a copy email: Tel: 01782683155

For further bereavement support for adults, children and young people please see

  • Creative Youth Development: Provides participatory arts for young people (12-19; Limited offers for 7-11) across Wirral to promote self-esteem and confidence, improving their physical and emotional wellbeing. Also run life skill projects in small groups as well as one to one support with youth workers. Most projects are currently run online due to Covid-19 restrictions. Tel: 0151 666 3706 Email:  Facebook Page:
  • Youth Matters: Provide a wide range of targeted youth support and play activities to meet the needs of children aged 6-19. Including: advice, play schemes, youth clubs and counselling, all to build confidence and support young people into adulthood.
    Email: The team run a Facebook page which you can visit for more information :
  • Detached Youth Work Team: A part of the Youth Matters Team who provide early help by engaging with young people (13- 19) who are often vulnerable to exploitation and criminality. The team build trusted relationships with young people, listen to their story, open doors and help navigate them through uncertain times. Tel: 0151 666 3960
  • Forum Housing: A specialist provider of supported accommodation for those 16+ who are at risk of becoming or are homeless or seeking independence, which cater for a range of needs.  The Links Project is specifically tailored for 16 & 17 year olds and can accommodate care leavers up to age 21. All offers of accommodation incorporate a support plan, tailored to the individual’s needs. Referrals can be made via mainstay or self-referral. Tel: 0151 649 9718; Email:
  • Health Services in Schools (HSIS): Youth Workers provide a confidential drop in service for young people aged 13-19 years in Wirral Secondary Schools, offering advice, guidance and support to young people on all aspects of their health and well-being including: relationships, sexual health, drug and alcohol, confidence and self esteem. Work in partnership with the School Nurse, CAMHS, Youth Workers. Tel:0151 666 3780 Email:  
  • Kooth: Kooth is an online counselling and support service for young people (11-25) that provides users with a free, confidential, safe and anonymous way to ask for help or talk through their issues. Offers live chat with counsellors and support workers as well as discussion boards and a magazine with helpful articles and tips from young people and the kooth team.
  • NYAS (National Youth Advocacy Service) – national children’s charity, providing advocacy and legal representation to children and vulnerable adults when important decisions are being made about them. If you are a child, young person or ringing on behalf of a child, young person or vulnerable adult and need help, information or advice. Helpline: 0808 808 1001 Email: An App is also available on the App Store and Google Play.
  • The Open Door Centre:  - (15+) Provide Mental Health Support for young people free of charge. Also offers music and art provision. Free and immediate access to Computerised Cognitive Behaviour Therapy (CCBT), face-to-face counselling and meditation/mindfulness for those wishing to improve concentration and relieve stress. Offers a number of projects, including:
    • Bazaar – Blends elements of CBT, Mindfulness and more to help those aged 15+ to understand their mind and give them the tools to support themselves in the future.
    • Colours – A wrap around initiative which provides support and guidance to parents at the earliest possible opportunity, focusing on proactive solutions and building resilience.
    • Oomoo – Emotional wellbeing support for young people through creative classes, therapeutic interventions and peer support.
    • Leaf – Aimed at interfamily dynamics which may result in aggression or communication breakdown between parents and children. Offers de-escalation training, weekly discussions with other parents who have similar experiences as well as monthly support sessions.

Address: Bloom Building, Birkenhead Industrial Park, 3 Abbey Close, Birkenhead CH41 5FQ. Tel: 0151 639 4545. Email: info@opendoorcharity

  • Private Therapists and Psychologists - Professional bodies holding directories of accredited therapists required to meet particular standards in order to be registered.
    •  British Psychological Society (BPS)  - Holds a directory of chartered psychologists, can be found under the ‘Find a Psychologist’ section.
    • British Association for Behavioural and Cognitive Psychotherapies (BABCP)  – Holds an official register of all accredited Cognitive Behavioural Therapists (CBT), can be found under the ‘Public - Find a Therapist’ section.
    • British Association for Counselling & Psychotherapy (BACP) - Holds a register of counsellors & psychotherapists accredited by the Professional Standards Authority for Health, can be found under the ‘About Therapy – How to find a therapist’ section.
  • Response – A confidential service for young people aged 13-19 years, offering a wide range of support in relation to young people who are struggling with substances, alcohol, or their mental health. Direct referrals can be made to response with young person’s consent. Young people can also present during opening hours. Offers confidential counselling and a targeted drug and alcohol service giving advice and support to the young person and their parents/guardians. Address: 1 Pilgrim St, Birkenhead, CH41 5EH Tel: 0151 666 4123 Email: 
  • SHOUT: -  A free text messaging service which provides 24/7 support for anyone experiencing a mental health crisis. Connecting people to trained volunteers, enabling them to move from a moment of crisis to a calm state and form a plan for next steps to find longer-term support. Text SHOUT to 85258. A number of resources are also available on the website.
  • Wirral Supported Lodgings (WSL): - Provide family style accommodation for young people who have become homeless for a number of different reasons, with support to develop the young person's skills to enable them to live independently in the future. Target group is 16-21 year olds, single male or female with no dependents. Tel: 0151 650 5483  Email:  
  • Youth Federation: - A youth charity that supports young people between the ages of 10 and 29, offering a range of services to young people to build self-confidence. Information about online youth clubs, courses and programmes can be found on the website. Tel: 0151 357 1971 Email:


Family and Parent - Support Services

  • Action for Children: - Protect and support children and families by providing practical and emotional care and support as well as providing fostering and adoption services.  Have launched an online parenting hub ‘Parent Talk’, to provide extra parenting support and advice, includes articles on common parenting questions as well as a live chat service which will connect you to a qualified parenting coach
  • ADHD Foundation – -The ADHD Foundation works in partnership with individuals, families, doctors, teachers and other agencies to improving emotional well-being, educational attainment, behaviour and life chances through understanding and self management of ADHD, ASD and related learning difficulties such as dyslexia, dyspraxia, Irlen’s Syndrome, dyscalculia and Tourette’s Syndrome. Also provide training for professionals. Tel: 0151 541 9020 Email: Online support groups for parents and carers of children and young people living with ADHD are currently being held online at 10am-11am on the first 3 Mondays of every month. Contact
  • The Adoption Support Fund: - Help families who need therapeutic support following adoption. An assessment of the family’s adoption support requirements needs to be completed by the Local Authority, who will apply to the fund on the family’s behalf. The fund can be used to access support from registered organisations. Families that wish to apply to the fund should contact their Local Authority.
  • Autism Together – Children and Family Service:  - Support children, young people and their families, in helping them understand autism and social and communication difficulties, offering information, advice and services to families who have: a child with autism; a child undergoing a diagnosis of autism; or who have a child with social and communication difficulties as their primary need. Offer online sessions for young people aged 8-12 years and 12-18 years Tel: 0151 666 9960; Email:
  • Wirral Baby Baskets: Provide free baby baskets containing essential items to expectant parents. Accept referrals from midwives, health professionals, housing associations, support workers or community organisations, ideally from around the 6th or 7th month of pregnancy. Tel: 07554 006729 Email:
  • Caritas Shrewsbury: - A social action agency focusing on the rights and services of children and families, providing practical and emotional support to those experiencing hardship and difficulties. They work with individual children and families in the community or in schools helping them deal with a range of issues such as Domestic Violence, poverty, positive parenting, low self-esteem, isolation and neglect Tel: 0151 652 1281; Email:
  • Ferries Family Groups: - Supporting parents and families through peer support groups, 1-1 support and courses such as a 10 week Nurturing Programme and 4 week Parenting Teenagers programme. Tel: 0151 345 6920   Email: 
  • Koala Northwest: - Work in partnership with families, helping them manage the difficulties of family life. They run various projects and groups to help support parents as they learn to cope, improve their confidence and build better lives for themselves and their children.
    • 1001 Days Programme :  For parents during pregnancy and the first two years of their baby’s life. Supporting access to services and information through the partnership of organisations and professionals on Wirral to improve outcomes for children.
    • Breastfeeding Peer Support Supporting families postnatally with telephone support, home visits and groups.
    • Home Visiting Family Support trained and supported volunteers are matched to a family with a child aged 5 and under, who they visit once a week to provide emotional and practical support to achieve improved parental health & wellbeing, improved child health & wellbeing, confident & positive parenting, and improved management of the family home.
    • Incredible Years – Aimed at parents and carers with children aged 25 years old, supporting behaviour management.
    • Groups – Stay and Play for babies and toddlers, Infant Massage (up to 6 months) and Baby Discovery (12 Months & Under)
    • Kind Words and Play – Five week programme for parents and their young children to help reduce aggressive and challenging behaviour.
    • Parent Infant Mental Health Service (PIMHS) – Supports early relationships between parents and their babies, especially those experiencing emotional or mental health issues.
    • Sleep Service – Supporting families who have a child aged 1 to 11 years old, where poor sleep routines are having a significant impact on the family, learning or behavioural issues. Tel:  0151 608 8288; Email: 
  • Next Chapter: - An early intervention service working with children, young people and adults to help improve wellbeing. Offer a range of programmes dependent upon need, including: peer support, 1:1 support, workshops, courses and activities. Tel: 07907 445526; Email:
  • Safe Families for Children:  - Works hand-in-hand with children’s services to link families in need with local volunteers who can offer help and support. Host family volunteers offer short periods of respite when children cannot stay at home. Respite can be stays with a host family or daytime support, both one-off or recurring. Helping parents get back on their feet. Tel: 0151 558 1474 Email: 


Adults and Communities

  • Amparo: - Offer emotional and practical support for anyone affected by suicide, can be 1-1 or in family, peer of colleagues groups. Helps with a range of practical matters such as: dealing with police and coroners, preparing for and attending inquest, helping with media enquiries and helping you o access other appropriate support services. Tel: 0330 088 9255  Email:
  • Compañeros: A safe space offering support for those suffering a mental health crisis. Offers access to one-to-one crisis intervention, wellbeing recovery projects, creative arts and social and emotional support. 2a Price Street, Hamilton Square, CH41 6JN, open 1pm-10pm, seven-days-a-week. 18+, can be accessed via walk in’s or self-referrals.
  • PALS service (Patient Advice and Liaison Service): - Provides a confidential service helping you to sort out any concerns you may have about the care you are receiving and guiding you through the different services available from the NHS. Tel: 0800 054 2137 (Mon-Fri 9am-4pm); Email:
  • Sole Survivor: A support hub for people affected by PTSD. Offers guides on dealing with PTSD, online support sessions conducted via Zoom, and support packages, ranging from Mental Health Coaching, Active Listening and Community Support, helping to get the people in the community back to where they need to be and breaking down those barriers of social isolation. Address: The Foundry Business Centre, Marcus St, Birkenhead, Wirral, CH41 1EU. Email:
  • Talking Together Wirral (16+): - Offer a range of talking therapies for people/young people experiencing common mental health problems such as low mood, depression, anxiety, stress, OCD. Commissioned as part of the national Improving Access to Psychological Therapies (IAPT) model.  Therapies include Cognitive Behavioural Therapy (CBT), online CBT and counselling. GP’s can refer or young people (16+) can self-refer over the phone or using their online form on the website.  Address: Units 24-28, Woodside Business Park, Birkenhead, CH41 1EL. Tel:  0151 649 1859 (9:00 – 5.00pm daily).  Email:
  • The Martin Gallier Project: - A dedicated suicide intervention, prevention and postvention service. Provides crisis support through immediate suicide interventions, supports family members bereaved by suicide and offer a range of training opportunities through workshops and courses. Also offers postvention support through buddy system, wellbeing and employment support, counselling and male peer, female peer and relationship support groups.  Tel: 0151 644 0294; Email:
  • Tomorrow’s Women Wirral (TWW) - For all Wirral women aged 18+ with a commitment to reduce offending, and to provide support and assistance to those women who have never entered the Criminal Justice System but who want to make positive lifestyle changes. The women who attend are not judged and integrate to support and share skills and experiences. Offers support for social isolation, low self-esteem through workshops, courses, events and activities. Tel: 0151 647 7907 (Mon-Fri 9am-4pm) Email:  Telephone service is also open to young women aged 14-17.
  • WEB  Merseyside: - Supports adults and children who may be isolated, victimised, discriminated against, have low self-esteem and lack hope; a significant number of these being as a result of crimes such as domestic violence, abuse, bullying, hate crime and other criminal activity. Offers self-development courses, confidence and self-esteem training, one-to-one support, days out, holistic therapies; can also help with practical issues such as housing, benefits and employment. WEB runs young women’s, men’s and young boy’s weekly groups providing activities and opportunities specifically focusing on building confidence and self-esteem. Tel: 0151 653 3771. Email:
  • Wirral Ways to Recovery - Adult recovery service for people affected by alcohol and drug misuse to help people to break free from harmful patterns of behavior. The service also provides a ‘Think family co-ordinator’. This role provides a range of recognised psycho-social interventions. Drop in at: Birkenhead Hub, 84 Market Wells, Market Street, Birkenhead, Merseyside, CH41 6HB or 151-153 Brighton Street, Wallasey, CH44 8DU Website: ‘Find your local service’. Email:  Tel: 0151 556 1335


Support Services for Violence, Crime and Abuse

  • Family Safety Unit (FSU): - A team of Independent Domestic Violence Advocates (IDVAs). The Unit provides independent and impartial advice to any high risk victim or survivor of domestic abuse. 16+  Tel: 0151 666 4914
  • It’s Never Ok Wirral (Domestic Abuse):  - A website managed by Wirral Domestic Abuse Alliance, containing information, advice and support for victims and survivors, information for perpetrators, and resources for practitioners
  • Lighthouse Centre: A person centred approach to domestic abuse and will support individuals and families in their own journey through domestic abuse. Offers drop-ins, Mon-Fri (8.30 -4pm) for anyone seeking a safe space, listening ear and practical support. My time support group to meet others, form friendships and get support (Mon, 9am-11am; Wed, 1pm-3pm) and a Mentoring Coffee Morning (Fri 9am-11am). Tel: 0151 644 4500 Email:
  • Mosac: Provides supportive services in a safe and non-judgemental environment for non-abusing parents and carers whose children have been sexually abused. Services include counselling, advocacy, workshops and play therapy for children. Helpline: 0800 980 1958
  • NSPCC: - Specialises in child protection and the prevention of cruelty to children. If you’re worried about a child, contact for help, advice and support. Tel: 0808 800 5000; Email:
  • Paladin-National Stalking Advocacy Service: - Provide advice and advocacy to victims of stalking, raise awareness of dangers and risks of stalking, provide training to professionals, scrutinise the new stalking laws, campaign on behalf of victims, develop a victim’s network of support. Supports adults of all ages but also have a dedicated specialist young people’s independent Stalking Advocacy Caseworker (ISAC) working with 16 to 25-year olds. Tel: 020 3866 4107; Email:
  • Prevent- The local authority and key partners hold a regular Channel Panel - multi-agency panel is to safeguard young people and adults who might be vulnerable to being radicalised, so that they are not at risk of being drawn into terrorist-related activity. Further information and referral forms can be accessed at
  • RASA Merseyside:  - Provides free, confidential and non-judgemental services, for individuals who have experienced any form of rape or sexual abuse at any time in their lives.  Services include: Independent Sexual Violence Advisor (ISVA) support; counselling; children and young people’s services; support groups; advice and information. Tel: 0151 650 0155. Email:;  Helpline: 0151 666 1392;
  • Respect Men’s Advice Line: – Support for men experiencing domestic abuse, with or without physical violence. Offering non-judgemental emotional support, practical advice and information. Helpline: 0808 8010327 (Mon-Fri 9am-8pm); Email:; Webchat also available via the website.
  • ROC Restore: - A form of Restorative Justice undertaken by community members in facilitated meetings. The aim is to bring together victims and perpetrators of low level crime, anti-social behaviour and nuisance in a meeting where trained volunteers use restorative or reparative approaches to agree on a course of action for those involved. Tel: 0161 393 4511; Email:
  • Stop It Now: – A child protection charity working to preventing child sexual abuse, offer advice and support for anyone with concerns about child sexual abuse and it’s prevention. For those worried about their own thoughts or behaviour, another adult’s behaviour or a child or young person’s behaviour. Helpline: 0808 1000 900; Live webchat accessible via website.
  • Survivors UK: – Offer support to men (13+) who have been sexually abused as well as their friends and family. All services are provided by trained professionals and include advice and emotional support, counselling and therapy, as well as practical support through their Independent Sexual Violence Advisor (ISVA) services. Tel: 0203 598 3898; Email: or chat online via the webchat.
  • Wirral Anti-Social Behaviour Team: - Focus on 5 main priorities for tackling anti-social behaviour: anti-social behaviour caused by groups of youths gathering in public places; inappropriate use of alcohol by young people; unlawful damage to people’s property (criminal damage); anti-social use of vehicles, illegal use of drugs. If you wish to make a complaint about anti-social behaviour Tel: 0151 606 2020 (8.45am – 5.00pm, Mon- Fri). Email: You can also contact Wirral Community Patrol 24 hours a day Tel: 0151 666 5265
  • Wirral Youth Justice Service – YJS Statutory Services: : A multi-agency service to reduce the risk of young people re-offending. Tel: 0151 666 3466;
  1. Prevention Service (YPS) – work is completed on a voluntary basis with young people (8 to 18 years) who are involved in or at risk of involvement in Anti-Social or Offending Behaviour. Eligibility criteria (2 of the following): Behavioural problems at school, home or in the community, issues at school, concerns regarding substance misuse, mental health or sexual health, anti-social or offending behaviour. Visit the website for a referral form – ‘Report a concern’  
  2. Sexually Harmful Behaviours - For young people who have either been arrested or involved in sexually harmful behaviour. For more information please follow the link:
  • Women’s Aid – - Advice, information and shelter for female victims of domestic abuse. Offer support by phone, email and webchat. A Survivor’s Handbook which provides practical support and guidance is available on the website. Also provide support for men being abused by partners. Tel: 0808 200 0247; Email:


Support for Children and Adults with Disabilities

Koala North West - offers Wirral groups for children with complex needs.

    • Little Bees: Weekly support groups offering stimulating, fun and positive play experiences for children up to age 4 with social and communication delay.
    • Little Movers: Developmental play group for children up to age 3 with complex needs with a physiotherapist in attendance.
    • Short Breaks Club: Provide a stimulating and fun play environment for children with complex needs and their siblings, up until the ages of 7. Giving parents or carers the opportunity to take 2 hours respite.
    • Empower us Project: For families of children aged 2 to 11 who have complex needs and/or disabilities. Offers a wide range of services to help cope with parenting and the practical implications of having a children with additional needs. Including;Access to resources, 1-1 support, playgroups (under 5s), afterschool clubs (5-11), In home support, Coffee Mornings and Walk and Talk. Tel: 0151 608 8288  Email:
  • Short Breaks Service: - Provide opportunities for disabled children and young people aged 0-19 to spend time away from their primary carers by taking part in a wide range of clubs and activities; either in the child’s own home, the home of an approved carer, a residential or community setting. Short breaks can also be activities offering a fun based experience for the family as a whole.
  • Stick ‘N’ Step: - Working with children with Cerebral Palsy, and their families across the North West of England and North Wales. Support through free weekly conductive education (CE) sessions. Enquire by calling Tel: 0151 638 0888 Email:
  • WIRED - Wirral SEND Partnership: - Provides impartial information advice and support to children and young people aged 16-25 with special educational needs and disabilities (SEND), and any parents or carers with dependents under 25 years of age. The focus is on educational, health and social care matters related to SEND. They can offer support face-to-face or over the phone and mediation service relating to Education Health and Care plans. Tel: 0151 522 7990 (Mon-Fri; 9am-4.30pm). Email: 
  • Wirral Mencap: rovides services and opportunities that improve the quality of life of people with a learning disability and their families. The services are for anyone with a learning disability and their families/carers. Tel: 0151 666 1829 Email:
  • Wirral Mind: Provides services to adults with mental health problems and learning disabilities. Support services include self-help groups, drop-in centre, counselling, befriending, community education programme and Mental Health in the Workplace training. Address: 90 – 92 Chester Street, Birkenhead, CH41 5DL.Tel: 0151 512 2200 Email: More Information can be found through Facebook page: